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Loading...Simply click on "Setup WP ticket Pages" button. All required pages will be created automatically.
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Agents are support staff members who are tasked to resolve tickets. To assign a ticket to an agent, click on "Create Connections" link in the Assignee box, select an agent from the list by clicking on the plus icon next the name of the agent while you are in the edit screen ...
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You can make tickets private or publicly accessible by changing the author of a ticket. If a customer logs in and create a ticket, that ticket can not be seen by other customers. If you change the author of a ticket to Visitor, then the ticket can be seen by anyone visiting ...
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Admins can add custom CSS or JavaScript code to the plugin pages from the plugin settings. Go to WP Ticket > Settings and click on the Tools tab. You will see Custom CSS and JS fields, add your code and save. The code added here will be not affected from any plugin updates.
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If you do not need to display a sidebar in ticket or agent pages, you set the page template from the plugin settings. Go to WP Ticket > Settings, click on Tickets or Agents section under Entities tab and set the Single template field to Full Width. You can also change the lo...
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WP Ticket comes with its own templating system. To display any widget in the plugin pages, you need to add them to EMD Widget Area. I will add Recent tickets and Comment widgets to the sidebar.
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Admins can customize ticket and agent pages from the plugin settings. Go to WP Ticket > Settings and click on Tickets or Agents section under Entities tab. There are many options available here. I will disable a field from the frontend.
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Ticket notification emails can be customized from the plugin settings. Go to WP Ticket > Notifications page and then click the email you want to customize. You can also modify the triggering event for each notification email.
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Customers can reply to their own tickets by adding a comment on the corresponding ticket page. If the incoming email addon is purchased, they can also reply to the ticket notification emails. Each reply can be added either as a comment or a new ticket by selecting the desire...
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There are two ways you can respond to customer tickets. You can add a comment from a ticket's page from the frontend or edit a ticket and add a comment from there. WP Ticket Pro and Enterprise come with advanced ticket response system with pro level features.
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Agents can go to Agents menu, hover on their name and click the view quick link in the admin area after they logged in to see their own profile.
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To add a new Agent, login in as admin, go to Agents and click Add New button or link. Make sure that you already created a WordPress user with an Agent role. Then you must pick the user created from the Agent User dropdown to link the Agent to the user. To edit an Agent reco...
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Admins can customize the out of the box terms for ticket topics, priorities, and statuses by simply clicking on the corresponding menu pages. You must not delete any priority or status terms in any case. Deleting these terms may cause the frontend views unusable. If you need...
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You need to create a shortcode using Visual Shortcode Builder using the following steps:
Tag the videos you want to include in the gallery or use an existing tag
Pick the gallery view you want to use
Create a shortcode using Visual...
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Support team members can edit published tickets. Go to Tickets menu, find the ticket you want to edit and click on edit link.
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Instead of managing your videos individually, you can use the integrated CSV import/export/update addon.
Here is what you need to do:
Export all videos to a google spreadsheet(re...
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You can customize search tickets form from the plugin settings. Click WP Ticket > Settings > Forms and Search Tickets section. You can customize many features of the form with a few simple clicks. I will disable a couple of fields and show the modified form.
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You can customize open a ticket form from the plugin settings. Click WP Ticket > Settings > Forms and Open a Ticket section. You can customize many features of the form with a few simple clicks. I will disable a couple of fields and show the modified form.
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Click the "View" quick link of the Open a Ticket page to see the support ticket submission form. Customer can use this page on the frontend or login to the admin area and open a support ticket.
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Click the "View" quick link of the Search Tickets page to see the ticket search form. Anyone can go to this page search for tickets. The Smart Search Addon offers more advanced search in the admin area. The Smart Search is integrated with the WP Ticket Pro and Enterprise edi...
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Click the "View" quick link of the Ticket list page to see the all your tickets in a tabular format. You can customize the shortcode to display specific segments. Refer to the documentation on how to create shortcodes. https://docs.emdplugins.com/docs/wp-ticket-community-doc...
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Displaying your employee or any entity in alphabetical order is very easy. Simply use the Visual Short Builder to create the shortcode selecting a view available in your plugin. For example, the following shortcode displays employees in alphabetical order using employee_c...
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Employee Directory automatically displays scrollbars if your org chart goes out of its container. If you do not want to show scrollbars, you can try reducing the org chart size. See the page below for an example:https://employee-directory.emdplugins.com/how-to-redu...
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Yes. All our plugins support PHP 7. We routinely update our code base to assure we are up to date with new PHP features and compatibility requirements as well.
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The customization of our plugins may be very easy or require professional help depending on your needs. Our plugins come with NextGen Customization module. NextGen is designed to meet most customization needs through plugin settings. If you're familiar with modifying temp...