Last modified 6 months ago
217 Views
3 min read
Was this information helpful?
Loading...One of the major benefits of using a dedicated customer support system compared to email based support is the ability to use ticket statuses. The ticket statuses show the milestones or journey that a support ticket goes through before it gets resolved. The ticket statuses...
Last modified 6 months ago
138 Views
Less than a minute read
Was this information helpful?
Agents are support staff members who are tasked to resolve tickets. To assign a ticket to an agent, click on "Create Connections" link in the Assignee box, select an agent from the list by clicking on the plus icon next the name of the agent while you are in the edit screen ...