We have a demo site for every Pro or Enterprise WordPress plugin on our site. Our plugin demo sites always use the latest version of the software and are our benchmark for plugin-related issues.
Any issue related to the look and feel and/or functionality of a plugin that can not be reproduced in the plugin's demo site is a site-specific issue.
Site-specific issues are not covered by our complimentary (Free) support which comes with your purchase. You can access our complimentary support as long as you have a valid and active license.
There are two categories of site-specific issues: