Last modified 11 months ago
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Loading...After we receive your purchase confirmation, one of our solution specialists is tasked to identify and resolve the issue to your satisfaction. All expert support requests are implemented as mini projects. After our solution specialist identified issue(s) and possib...
Last modified 11 months ago
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Expert support is implemented as mini projects at a fixed price basis. To start up a expert support service project, you need to purchase the initial, non-refundable support hour at the rate advertised in the priority support purchase page. The initial, non-refundable sup...
Last modified 11 months ago
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Priority support is designed to resolve site specific, theme related issues. Theme related issues are usually caused by obstructive code, uno...
Last modified 11 months ago
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We have a demo site for every Pro or Enterprise WordPress plugin on our site. Our plugin demo sites always use the latest version of the software and are our benchmark for plugin related issues. Any issue related to the look and feel and/or functionality of a plugin...
Last modified 11 months ago
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Unfortunately, we do not offer phone support.In the following cases, paid expert service consultants may give you a call:To communicate a security issueTo confirm you are the legitimate account ownerTo get verbal authorization before a...