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Yes. We offer fully managed cloud hosting for businesses around the world. Please open a support ticket to get started.
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Yes. Please fill out our private demo request form to schedule a one-on-one, personalized demo with full WordPress admin dashboard access. Checkout the plugin menu on the top of your screen for the link.
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To better understand what's causing errors or warnings in your site, we may ask you to turn on debugging in your WordPress site. To turn on debugging, the following code should be written in your <a title="Editing wp-config.php" href="https://codex.wordpress.org/Ed...
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After we receive your purchase confirmation, one of our solution specialists is tasked to identify and resolve the issue to your satisfaction. All expert support requests are implemented as mini projects. After our solution specialist identified issue(s) and possib...
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Expert support is implemented as mini projects at a fixed price basis. To start up a expert support service project, you need to purchase the initial, non-refundable support hour at the rate advertised in the priority support purchase page. The initial, non-refundable sup...
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Priority support is designed to resolve site specific, theme related issues. Theme related issues are usually caused by obstructive code, uno...
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Please login if you have an account. We will auto-fill all your information.
Select "Presales Questions" from the topics field
Select the product you need support from the Products field
To include a screenshot to your ticket ...
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We have a demo site for every Pro or Enterprise WordPress plugin on our site. Our plugin demo sites always use the latest version of the software and are our benchmark for plugin related issues. Any issue related to the look and feel and/or functionality of a plugin...
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No. We do not provide complementary support on issues related to third party plugins or themes. There are so many of them and it is not possible to resolve all of them. Identifying these issues and resolving them may take so much time and we're not willing to reflect the ...
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This error happens when you try to activate Pro Edition of your plugin while the community edition is active or vise versa. You can not activate the two different editions of the same plugin at the same time.Please deactivate the one that you do not want to use and...
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There could be many issues preventing your plugin function or look & feel as it does in the plugin's demo site. These issues mainly fall into the following categories:One or more plugins installed on your site are conflicting with our pluginThe th...
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We're a US based company and do not collect VAT. To be able to create your invoice with VAT number after your purchase:Login to your account and click on "Generate Invoice" linkEnter your company name, VAT number and other detailsClick on "Sa...
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Unfortunately, we do not offer phone support.In the following cases, paid expert service consultants may give you a call:To communicate a security issueTo confirm you are the legitimate account ownerTo get verbal authorization before a...
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Where do I download my purchase(s)?
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Can I trial a plugin?
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Do You Have A Phone Number?
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How do you provide support?
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What's the difference between Starter, Professional and Enterprise plugins?
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Can I resell WPAS generated plugins?
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Can I submit WPAS generated plugins to WordPress repository?
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When should I expect to receive a response from Free Support?
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How do I purchase a product?
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Yes, we offer affordable customization packages to better match your needs.
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Software Implementations are time-consuming processes that typically trigger frustration and unrest. We offer plugin installation service to alleviate issues that may occur. Our installation specialists make sure our products functions, looks and feels like the product de...