Last modified by Ursula Kirsten - 2 years ago
537 Views
4 min read
Was this information helpful?
In this tutorial, we will show how to set up and configure the main components of the WP Ticket Pro WordPress plugin - powerful customer service and helpdesk system.
Last modified by eMDPlugins Support - 2 years ago
318 Views
1 min read
WP Tickets WordPress plugin allows you to create a client area where clients can see their own support tickets.
Was this information helpful?
Last modified by MammaMia - 2 years ago
162 Views
Less than a minute read
Last modified by Ursula Kirsten - 3 years ago
666 Views
3 min read
Was this information helpful?
WP Ticket Incoming Email Addon allows you accept support tickets from incoming email. It can process also customer replies as ticket comments, assi...
Last modified by MammaMia - 2 years ago
197 Views
3 min read
WP Ticket Statuses and latest response indicators
Was this information helpful?
One of the major benefits of using a dedicated customer support system compared to email based support is the ability to use ticket statuses. The ticket statuses show the milestones or journey that a support ticket goes through before it gets resolved. The ticket statuses...
Last modified by MammaMia - 2 years ago
356 Views
Less than a minute read
Was this information helpful?
If a ticket is still open or need customers to submit their comments, you must enable comments in WP Ticket by checking Allow Comments per ticket under Discussion box. If the Discussion box is not visible, check Screen options tab (on the top right of your edit screen) if it...
Last modified by MammaMia - 2 years ago
140 Views
Less than a minute read
Was this information helpful?
This is an important step when you are creating new support agents in WP Ticket. Every agent must be linked to a WordPress user with an agent role. If there is no user created with Agent role, the dropdown will be empty.
Last modified by MammaMia - 2 years ago
134 Views
Less than a minute read
Was this information helpful?
You can connect tickets to orders by making orders field in the ticket submit form required. You must have WooCommerce and Easy Digital Down addon installed in your site to use orders field. After a customer logins, all her orders will be populated in th...
Last modified by Safiye A. Duman - 2 years ago
108 Views
Less than a minute read
Was this information helpful?
The customer support ticket submit form is displayed to all users and visitors of your site. If a visitor submits the form, the ticket's author is recorded as visitor. Visitors get an email notification after they submitted a ticket. They can search with their ticket id or e...
Last modified by eMDPlugins Support - 2 years ago
116 Views
1 min read
Was this information helpful?
You can make tickets private or publicly accessible by changing the author of a ticket. If a customer logs in and create a ticket, that ticket can not be seen by other customers. If you change the author of a ticket to Visitor, then the ticket can be seen by anyone visiting ...
Last modified by MammaMia - 3 months ago
978 Views
2 min read
Was this information helpful?
WP Ticket Professional WordPress Plugin Changelog provides updates on changes made in each release.