WP Ticket Professional WordPress Plugin Changelog

V5.6.2

FIX

• Missing translation strings

V5.6.1

FIX

• Current User filter for shortcodes

V5.6.0

FIX

• Translation to one textdomain
• Updated session table creation

V5.5.0

NEW

• Added email notification to department email when a ticket is assigned to a department

V5.4.2

FIX

• Form submit when redirect to record is set for confirmation method

TWEAK

• Removed required from first name and email fields on ticket admin page

V5.4.1

FIX

• Required check on submit forms for textarea fields

V5.4.0

FIX

• Date format in forms to match WordPress date format

TWEAK

• Added ability to set pagination support with customization options for multiple sidebar widgets.
• Scroll to error message on form submit
• Clear form fields after form submit

V5.3.0

FIX

• Human readable modified date is not showing properly in certain date formats
• Contributor support agents cannot see tickets assigned to them
• Contextual colors in the admin backend

V5.2.2

FIX

• Activation of Usage License issues in specific use cases

V5.2.1

FIX

• Custom fields that are having 0 as a value do not save.

TWEAK

• Removed Required validation from ticket message field in the backend.

V5.2.0

FIX

• Login and registration form fields not getting validated
• User registration not accepting new users
• No-access message for users not having the capability to access the ticket submit form page.

V5.1.0

FIX

• WooCommerce logout redirect issue

TWEAK

• updates and improvements

V5.0.0

TWEAK

• updates and improvements to EMD Form Builder
• Emd templates

NEW

• Added ability to create custom fields and taxonomies using Emd Custom Field Builder

V4.2.0

FIX

• Compressed html code issue in the code editor view

NEW

• Added 4 options for assigning tickets to agents in the plugin settings

V4.1.0

FIX

• HTML code loosing indentation issue in the WordPress Dashboard code editor.
• Misc. Library updates and improvements
• Details tab getting duplicated when adding custom fields

V4.0.3

FIX

• File upload not working properly in ticket submit form

V4.0.2

FIX

• Double thumb image in Agent Department names

V4.0.1

FIX

• Double thumb image in Agent Department names

V4.0.0

TWEAK

• Significant performance improvements in chart drawing - 70% reductions in display time

NEW

• Added Departments to categorize agents, tickets
• Department dashboard multi date views
• Agent dashboards with multi date views
• Added tickets in progress stat in agent, department archive and taxonomy views
• Added Channels to categorize ticket sources
• Ticket counts by channel pie chart for system wide, agent and department dashboards
• Added Tickets Assigned to connection box for Agents - Agents will see all their tickets in their own profile in the admin area.
• Added a department notification feature to send email to department support staff through department catch-all email when a new ticket assigned to the department.
• Ticket contributor relationship - multiple agents can be assigned to a ticket

V3.5.2

FIX

• license activation warnings

V3.5.1

FIX

• Fixed assignee label in ticket pages

V3.5.0

TWEAK

• PHP7 compatibility
• Misc. fixes, improvements and better support mobile phones
• New WYSIWYG editor with more features

NEW

• Permission settings to expand the scope of built-in users roles
• Added container type field in the plugin settings
• Custom JS field in the settings for easier customizations

V3.0.0

NEW

• Ability to set page templates for ticket and staff single pages. Options are sidebar on left, sidebar on right or full width
• EMD Templating system
• EMD Widget area to include sidebar widgets in plugin pages
• Ability to enable/disable any field, taxonomy and relationship from backend and/or frontend
• Ability to remove access restrictions on frontend for tickets
• Ability to limit ticket search and entry forms to logged-in users only from plugin settings.
• Added ability to permanently delete plugin related data from plugin settings
• Added ability to recreate installation pages from plugin settings