Last modified 8 months ago
208 Views
Less than a minute read
Was this information helpful?
Loading...How do I upgrade my plugin?
Last modified 8 months ago
103 Views
Less than a minute read
Was this information helpful?
We're a US based company and do not collect VAT. To be able to create your invoice with VAT number after your purchase:Login to your account and click on "Generate Invoice" linkEnter your company name, VAT number and other detailsClick on "Sa...
Last modified 8 months ago
98 Views
1 min read
Was this information helpful?
If you have image URLs in your CSV file, these images are downloaded locally and then WordPress generates different image sizes which are specified in your WordPress Media settings. This process may take long time. You may see a white screen depending on the number of rec...
Last modified 8 months ago
175 Views
1 min read
Was this information helpful?
There could be many issues preventing your plugin function or look & feel as it does in the plugin's demo site. These issues mainly fall into the following categories:One or more plugins installed on your site are conflicting with our pluginThe th...
Last modified 8 months ago
110 Views
1 min read
Was this information helpful?
Any change not included in out-of-the-box look & feel and functionality of our plugins are defined as customization. For example, the following are examples of customization: I want to change the color of borders around the photos I want to hide ...
Last modified 8 months ago
200 Views
1 min read
Was this information helpful?
Customization of our plugins by modifying the theme template files may require knowledge of PHP, JavaScript and HTML in addition to WordPress specific functions. In addition, our plugins use relatively advanced markup and structures to meet the needs of enterprise level...
Last modified 8 months ago
170 Views
1 min read
Was this information helpful?
Labels and messages can be customized to better match your needs through language files. The customization is very similar to localization but recommended for US English users only. If your language is different than US English, you should localize instead of customize. T...
Last modified 8 months ago
134 Views
1 min read
Was this information helpful?
Check the localization section of your plugin documentation first to get specific instructions. The below are generic instructions for all our plugins.
Our plugins can be translated into any language by editing PLUG...
Last modified 8 months ago
157 Views
Less than a minute read
Was this information helpful?
This error happens when you try to activate Pro Edition of your plugin while the community edition is active or vise versa. You can not activate the two different editions of the same plugin at the same time.Please deactivate the one that you do not want to use and...
Last modified 8 months ago
550 Views
Less than a minute read
Was this information helpful?
Yes, your subscription can be cancelled at anytime from your account page. Please follow the steps below:Login to your accountGo to Subscriptions pageYou will see view invoice and cancel li...
Last modified 8 months ago
160 Views
Less than a minute read
Was this information helpful?
This error means your site’s PHP version is below 5.6. These versions have reached official End Of Life and as such may expose your site to security vulnerabilities. We always update and upgrade our code based on WordPress recommendations. WordPress recommends at least 5....
Last modified 8 months ago
97 Views
Less than a minute read
Was this information helpful?
How can WPAS plugins be customized?
Last modified 8 months ago
318 Views
3 min read
Was this information helpful?
All of our plugins can import or export plugin data to or from CSV files using a import/export/export module. If you're using a starter plugin or the plugin you purchased does not include this module, you can always purchase it as a separate plugin. If your plugin comes w...
Last modified 8 months ago
237 Views
1 min read
Was this information helpful?
Our plugins come with 1 year free access to support and updates. To be able to get plugin updates and access to our support services, you need to have a valid license at all times.
Like everything else in our life, software we use changes. Bugs get fixed, new feat...
Last modified 8 months ago
184 Views
Less than a minute read
Was this information helpful?
No. We do not provide complementary support on issues related to third party plugins or themes. There are so many of them and it is not possible to resolve all of them. Identifying these issues and resolving them may take so much time and we're not willing to reflect the ...
Last modified 8 months ago
544 Views
Less than a minute read
Was this information helpful?
Main goal of our complimentary support is to ensure the product you purchased looks and feels like the product demo when installed on your site. You can visit a product's demo site by clicking on "Demo" link on the product toolbar in any product page. If ...
Last modified 8 months ago
114 Views
Less than a minute read
Was this information helpful?
What are the license types?
Last modified 8 months ago
107 Views
Less than a minute read
Was this information helpful?
How do I purchase a product?
Last modified 8 months ago
143 Views
Less than a minute read
Was this information helpful?
Where do I download my purchase(s)?
Last modified 8 months ago
526 Views
2 min read
Was this information helpful?
We do not provide complimentary support in certain conditions. To be able to get services not covered, you can purchase a work order anytime.
Last modified 8 months ago
700 Views
Less than a minute read
Was this information helpful?
Unfortunately, we do not offer phone support.In the following cases, paid expert service consultants may give you a call:To communicate a security issueTo confirm you are the legitimate account ownerTo get verbal authorization before a...
Last modified 8 months ago
166 Views
Less than a minute read
Was this information helpful?
Please use the file upload button in the support request form if you purchased a subscription from us. if you need support for the starter edition products, you can use an image or file hosting service.
Last modified 8 months ago
486 Views
Less than a minute read
Was this information helpful?
Site login service is a feature of Priority support and not included in complementary support.However, if we think that the issue may affect all our customers, we may choose to login to your site. All lo...
Last modified 8 months ago
481 Views
1 min read
Was this information helpful?
Software Implementations are time-consuming processes that typically trigger frustration and unrest. We offer plugin installation service to alleviate issues that may occur. Our installation specialists make sure our products functions, looks and feels like the product de...
Last modified 8 months ago
771 Views
2 min read
Was this information helpful?
Although our products and services are well tested before they are released to the market, there might be some use cases that may produce defects. As we are offering non-tangible digital goods, we do not generally issue refunds after the purchase has been made.
...