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Loading...How do I upgrade my plugin?
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We're a US based company and do not collect VAT. To be able to create your invoice with VAT number after your purchase:Login to your account and click on "Generate Invoice" linkEnter your company name, VAT number and other detailsClick on "Sa...
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If you have image URLs in your CSV file, these images are downloaded locally and then WordPress generates different image sizes which are specified in your WordPress Media settings. This process may take long time. You may see a white screen depending on the number of rec...
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There could be many issues preventing your plugin function or look & feel as it does in the plugin's demo site. These issues mainly fall into the following categories:One or more plugins installed on your site are conflicting with our pluginThe th...
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Any change not included in out-of-the-box look & feel and functionality of our plugins are defined as customization. For example, the following are examples of customization: I want to change the color of borders around the photos I want to hide ...
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Customization of our plugins by modifying the theme template files may require knowledge of PHP, JavaScript and HTML in addition to WordPress specific functions. In addition, our plugins use relatively advanced markup and structures to meet the needs of enterprise level...
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Labels and messages can be customized to better match your needs through language files. The customization is very similar to localization but recommended for US English users only. If your language is different than US English, you should localize instead of customize. T...
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Check the localization section of your plugin documentation first to get specific instructions. The below are generic instructions for all our plugins.
Our plugins can be translated into any language by editing PLUG...
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This error happens when you try to activate Pro Edition of your plugin while the community edition is active or vise versa. You can not activate the two different editions of the same plugin at the same time.Please deactivate the one that you do not want to use and...
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Yes, your subscription can be cancelled at anytime from your account page. Please follow the steps below:Login to your accountGo to Subscriptions pageYou will see view invoice and cancel li...
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This error means your site’s PHP version is below 5.6. These versions have reached official End Of Life and as such may expose your site to security vulnerabilities. We always update and upgrade our code based on WordPress recommendations. WordPress recommends at least 5....
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How can WPAS plugins be customized?
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All of our plugins can import or export plugin data to or from CSV files using a import/export/export module. If you're using a starter plugin or the plugin you purchased does not include this module, you can always purchase it as a separate plugin. If your plugin comes w...
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Our plugins come with 1 year free access to support and updates. To be able to get plugin updates and access to our support services, you need to have a valid license at all times.
Like everything else in our life, software we use changes. Bugs get fixed, new feat...
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No. We do not provide complementary support on issues related to third party plugins or themes. There are so many of them and it is not possible to resolve all of them. Identifying these issues and resolving them may take so much time and we're not willing to reflect the ...
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Main goal of our complimentary support is to ensure the product you purchased looks and feels like the product demo when installed on your site. You can visit a product's demo site by clicking on "Demo" link on the product toolbar in any product page. If ...
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What are the license types?
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How do I purchase a product?
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Where do I download my purchase(s)?
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We do not provide complimentary support in certain conditions. To be able to get services not covered, you can purchase a work order anytime.
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Unfortunately, we do not offer phone support.In the following cases, paid expert service consultants may give you a call:To communicate a security issueTo confirm you are the legitimate account ownerTo get verbal authorization before a...
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Please use the file upload button in the support request form if you purchased a subscription from us. if you need support for the starter edition products, you can use an image or file hosting service.
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Site login service is a feature of Priority support and not included in complementary support.However, if we think that the issue may affect all our customers, we may choose to login to your site. All lo...
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Software Implementations are time-consuming processes that typically trigger frustration and unrest. We offer plugin installation service to alleviate issues that may occur. Our installation specialists make sure our products functions, looks and feels like the product de...
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Although our products and services are well tested before they are released to the market, there might be some use cases that may produce defects. As we are offering non-tangible digital goods, we do not generally issue refunds after the purchase has been made.
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