WP Ticket Enterprise WordPress Plugin Changelog

V5.3.0

TWEAK

• Misc. updates and improvements
• functionality for better compatibility with WordPress 5.7.

V5.2.1

FIX

• Ticket form submit

V5.2.0

TWEAK

• Misc. updates and improvements

V5.1.0

TWEAK

• Misc. updates and improvements

NEW

• Added EMD Custom Form Builder to support 37 types of custom fields

V4.9.0

FIX

• Weekly and monthly schedules in WP Cron.
• Notifications not being sent in triggers when a ticket is assigned to an agent.
• Agents not able to see their own assigned tickets when they login.

TWEAK

• Improve the performance of ticket list pages in the backend.
• Improve the performance of ticket list pages in the backend

NEW

• Added Not Exists and Exists operators to relationship and taxonomy filters in WordPress Dashboard list pages.
• Ability to send HTML emails in triggers and schedulers.

V4.8.1

FIX

• Misc fixes

V4.8.0

NEW

• Added ability to search by date range
• Added schedulers - time based automation functionality which can run predefined tasks on a scheduled frequency or on demand.
• Added email notification when a contributor is set for a ticket
• Added ability to send email notifications in triggers component
• Added support for triggers from external systems

V4.5.2

FIX

• Minor fixes

V4.5.1

FIX

• Private comment and close ticket icons not showing in Firefox

TWEAK

• Added file upload information to open ticket form

V4.5.0

TWEAK

• Updated the look and feel of of each ticket response

NEW

• Ability to upload files to ticket responses
• Ability to configure ticket file uploads from plugin settings
• Ability to configure a file agent file uploads from plugin settings
• Added Sorting (Newest/oldest) capability to ticket responses
• Ability to optionally display user roles (Support Agent, Support Manager) in ticket responses
• Ability to display the thumbnails of uploaded files in ticket response footer as well as Ticket attachment tab
• Ability to Close and Reopen tickets from ticket pages
• Ability to configure how and when to reopen tickets
• Ability to open or close ticket responses from Triggers workflow

V4.0.3

FIX

• File upload field not working properly in ticket submit form

V4.0.2

FIX

• Charts displaying scheduled tickets
• FiXED Extra tab ticket single pages

V4.0.1

FIX

• Contextual colors and default icons in some taxonomies

V4.0.0

FIX

• Contextual colors and default icons in some taxonomies

NEW

• Added a department notification feature to send email to department support staff through department catch-all email when a new ticket assigned to the department.
• Added Tickets Assigned to connection box for Agents - Agents will see all their tickets in their own profile in the admin area.
• Added ability to create business rules that run immediately after tickets are created or updated.
• Added Departments to categorize agents, tickets, and to-dos
• Added Channels to categorize ticket sources

V3.5.3

FIX

• license activation warnings

V3.5.2

FIX

• Fixed assignee label in tickets pages

V3.5.1

FIX

• Ticket Author and Created Date fields not showing

TWEAK

• Added addition attributes to the ticket detail tab

V3.5.0

TWEAK

• PHP7 compatibility
• Misc. fixes, improvements and better support mobile phones
• New WYSIWYG editor with more features

NEW

• Permission settings to expand the scope of built-in users roles
• Added container type field in the plugin settings
• Custom JS and CSS fields in the settings

V3.1.0

FIX

• Some tickets not showing for visitors when access restrictions are removed for ticket list
• WP Sessions security vulnerability

NEW

• Added ability to disable emd templating system and use theme files instead
• Added support for EMD MailChimp extension
• Added support for EMD Active Directory/LDAP Extension